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Frequently Asked Questions
What is recycled nylon material?

It’s the star of every EAU BAG. We rescue pre-consumer waste - fishing line, fabric offcuts, and other nylon destined for landfill - then clean, break down, and spin it into premium yarn. The result? Your new go-everywhere bag.

Where are EAU BAGS made?

Every bag is slow-made and handmade in India, supporting skilled artisans and ethical production. Each piece is crafted with care. 

Why does my bag have small imperfections?

Because your bag has a past. Handmade from recycled nylon, every piece carries subtle quirks - tiny pulls, colour variations, or stitching differences. They don’t affect quality or function; they’re what make your bag truly one-of-a-kind. 

Please note, we do not accept returns for the following natural characteristics of our handmade process and recycled materials:
* Pulls on the stitch line
* Holes smaller than 5mm
* Variation in fabrication colours
* Textural variances
* Natural markings
* Handmade size deviations
* Weaving patterns
* Thread ends
* Fading over time
* Slight shape variations
* Surface texture

A stripe I liked is sold out. Will this stripe restock?

Unlikely. Every stripe is part of a limited drop to avoid overproduction and keep things fresh. When it’s gone, it’s most likely gone for good - which is exactly why our collectors move fast.

Tell me more about returns.

Returns & Refund Policy

Change of Mind
We offer a 7-day return policy for change-of-mind purchases. Return shipping is generally at the customer’s expense, unless otherwise agreed.

Faulty or Damaged Items
Because each EAU BAG is handmade from recycled nylon, natural variations are part of its unique character and charm, and are not considered faults. We cannot accept returns for the following:

* Pulls on the stitch line
* Holes smaller than 5mm
* Variation in fabrication colours
* Textural variances
* Natural markings
* Handmade size deviations
* Weaving patterns
* Thread ends
* Fading over time
* Slight shape variations
* Surface texture

We will gladly accept returns - and provide a full refund plus a prepaid return shipping label - for items with significant manufacturing defects.

Sale Items
All sale purchases are final. Please choose carefully before completing your order.

Please read more here.

Why did my bag arrive flat?

To keep packaging minimal and waste low, all EAU BAGS are shipped flat. But don’t be fooled - they are deceptively spacious. Fill yours (towels, jackets, anything soft) and it will take its shape before you know it.

Which size should I choose?

Measurements live on every product page, but for true-to-life scale and styling ideas, head to our social media. Seeing them in action makes picking your match easy.

Can I travel with my EAU BAG?

Absolutely. Every style meets airline carry-on size requirements. They’re lightweight, fold flat in your suitcase, and expand beautifully for beach days, markets, weekends away - or your next jet-set moment.

Can the colour transfer?

Our colours are designed to last, but as with any bold accessory, colours can transfer onto light fabrics if wet. Keep your bag away from damp or delicate clothing in those moments.

Is my bag water-resistant?

Everyday splashes and spills are no problem. Just remember, it’s not a raincoat, so keep it out of heavy downpours or the deep end.

How do I protect my bag from sun damage?

Our nylon is tough, but like anything beautiful, prolonged direct sunlight can cause fading. Store in the shade when not in use to keep your colours vibrant.

How do I clean my bag?

Keep it simple. Spot clean with a damp cloth, then air dry. Skip the bleach, soaking, tumble dryer, and dry cleaning.

How can I track my order?

Once your order is on its way, we’ll send you your Australia Post tracking details so you can follow it from us to you - anywhere in Australia or across the globe.

For more information on shipping, please visit our Shipping & Returns page.

How long does shipping take?

Standard shipping usually lands in up to 4 business days. Need it sooner? Express will have it at your door in just 1–2 business days.

For more information on shipping, please visit our Shipping & Returns page.