Sale Shipping & Returns

Sale Shipping & Returns

1. Shipping

Free shipping? Oui, oui!
Enjoy free Australia-wide shipping on orders over $300 AUD.

Australia
We ship with Australia Post and Parcel Right. The shipping times below don't include dispatch time. Please allow additional days for dispatch during our sale.

Standard Shipping (3-7 business days)
Express Shipping (1-3 business days)

Delivery timeframes vary by location, with regional and rural areas potentially taking longer.

International

USA
We ship via Australia Post and its international delivery partners. Duties and taxes are included in the pricing, so there are no hidden surprises.

EU, UK & NZ
We ship via DHL and its international delivery partners. Duties and taxes are included in the pricing, so there are no hidden surprises.

Duties & Customs

For orders to the USA, EU, UK and NZ, duties and taxes are included in the pricing. For all other international destinations, any applicable customs duties, taxes, tariffs or import charges are the responsibility of the customer.

Duties and customs fees paid at checkout or upon delivery are non-refundable by EAU BAGS, including in the event of a return. Refunds issued by EAU BAGS apply to the item value only and exclude any duties, taxes or import fees charged by customs authorities.

All other international destinations
Orders are shipped via Australia Post and its international delivery partners. Any applicable customs duties, taxes, tariffs or import charges are the responsibility of the customer.

Dispatch & Delivery
During new collection launches and sale periods, including sitewide promotions, orders are packed in the order they're received. Due to increased order volumes, please allow additional days for packing and dispatch during these periods. Orders outside of this period are dispatched within 48 hours or the next business day. Once dispatched, you'll receive a shipping confirmation with tracking details. We appreciate your patience.

Orders containing *Pre-Order* items will be shipped once all items are in stock. If you'd prefer in-stock items to be shipped sooner, please place separate orders.

1. Returns

Items discounted by more than 25%, including all Perfectly Imperfect pieces, are final sale and cannot be returned or exchanged for change of mind. Each product page shows whether an item is returnable or final sale.

Items discounted by 20% or less can be returned or exchanged within 7 days of delivery, subject to our returns policy. Items must be unused, in their original condition, with all tags attached, and returned flat rather than folded or scrunched. Return shipping costs are the responsibility of the customer, unless otherwise agreed. To initiate a return, please contact [email protected].

Order changes, including address updates or adding items, can only be made prior to dispatch. For assistance, please contact our Customer Care team at [email protected].

All bags are shipped flat to minimise packaging and reduce transport impact, using eco-conscious packaging wherever possible.

Faulty and/or Damaged

If you believe your EAU BAGS item has a fault, please start your return here. You will be asked to describe the damage to your item and upload a photo showing the issue.

As each piece is handcrafted using recycled nylon, slight variations are a natural part of the process. These characteristics are part of what makes each bag unique and are not considered manufacturing faults. This includes, but is not limited to: minor pulls along stitch lines, small holes under 5mm inherent to recycled material, colour or textural variations between batches, natural markings, visible thread ends, minor size or shape differences, subtle weaving variations, gradual colour fading over time, and minor surface irregularities.

These characteristics are inherent to handcrafted pieces made from recycled materials and do not affect the functionality of the bag.

Damage occurring outside the 3-month manufacturing fault period is generally considered normal wear and tear and is not covered under our fault policy.

If a significant manufacturing fault is identified, such as substantial tears, broken straps or structural issues that affect the bag’s usability, we’ll arrange a replacement where possible or provide a full refund. Where a return is required for an eligible fault, we’ll cover return shipping with a prepaid label.

Perfectly Imperfect Pieces
Our Perfectly Imperfect pieces have minor cosmetic flaws, such as small marks, uneven stitching or slight colour variation, and are priced to reflect this. Because these flaws are part of the item when you buy it, they aren’t considered faults and aren’t eligible for return, exchange or refund. Perfectly Imperfect pieces are still covered for any other significant manufacturing fault, in line with this policy and applicable consumer law.

If you’re unsure whether an issue qualifies as a fault, please contact our Customer Care team at [email protected]. We’re always happy to help.

Terms & Conditions

Returned items must be unused, in original condition, and returned with all tags and packaging intact. Items showing signs of wear may not be eligible.

Return requests must be initiated within 7 days of delivery.

Refunds are issued to the original payment method and may take 7-10 business days to process once approved.

Exchanges are subject to availability. EAU BAGS reserves the right to make the final decision on all returns, exchanges, and disputes, and to update these terms at any time without prior notice.