Commonly asked questions

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What is recycled nylon material?

Recycled nylon is a sustainable material made from waste - like old carpets, fishing nets and industrial scraps. Similar to virgin nylon, it's durable and versatile but eliminates extra greenhouse gas emissions, energy consumption, pollution and landfill.

How are the bags made?

Each bag is slow-made, handmade in India. Our manufacturer is a leader in creating premium sustainable products and boasts over three decades of experience.

What types of imperfections can be expected in recycled nylon bags?

The nature of recycled nylon material naturally welcomes imperfections, like minor pulls and slight colour variations. These are and will always be unavoidable.

How do I take care of my bag?

To clean your EAU bag, spot it down with a damp cloth.

To keep your EAU bag colourful, avoid long-term sun exposure.

To love your EAU bag, keep it by your side at all times.

How can I track my order?

Your tracking details will be provided upon purchase. We use Australia Post for all deliveries - locally and internationally.

For more information on shipping, please visit our Shipping & Returns page.

How long does shipping take?

You can expect standard shipping to take up to four business days. Express shipping can be up to 1-2 business days.

For more information on shipping, please visit our Shipping & Returns page.